Features and Benefits of Big Rentals Software
Delivery Area
Need: Can the product be delivered? Will there need to be additional milage charges?
Solution: We calculate Delivery distance and additional milage charges in real time, including handling who will do the delivery for multiple locations or franchises.
Benefit: Eliminates refunds, office management, inventory issues and disputes among franchisees.
First Month & Recurring Billing:
Need: First month needs to include additional delivery charge. Exact first month and recurring prices needed to generate contract.
Problem: Existing recurring billing software is designed to give a discount, not charge additional fees.
Solution: Our system is designed from the ground up to calculate delivery fees, include them on the contract and at checkout.
Benefits: Real time exact pricing, complete transparency for customers, and ability to generate signed contract at checkout.
Order Fulfillment:
Needs: Inventory management, customer service, order adjustment, delivery scheduling, employee scheduling.
Solution: Software guided workflows, fully integrated customer service dashboard, scheduling software.
Benefits: Provides our 5-star customer experience. Reduces employee time fulfilling orders.
Delivery:
Needs: 3PL and/or employees need to know what to do and how to do it. Management requires accountability from both delivery techs and customer. Service/maintenance needs to know equipment was properly installed and checked.
Solution: Software guided workflows and reporting.
Benefits: Full accountability for delivery, customer, maintenance. Full records of location, installation, testing available when needed.
Service:
Same as delivery.
Benefits: Full Service and maintenance history is attached to equipment. Higher resale value of equipment at end of life.
Moves:
Needs: Similar to delivery, with additiona of changing equipment location.
Pickup:
Similar to Delivery.
Additional Needs: Billing needs to be stopped, equipment condition/ damages need to be recorded at location, Inspection needs to be cued up, completion of contract or early termination fees need to be charged. Request for Review needs to be sent out.
Additional Benefits: Before and after photos are available for equipment location and equipment condition. This reduces or eliminates he said she said on equipment issues. Billing is automatically stopped. Actions are available for Manager review.
Inspections:
Needs: Equipment needs to be kept in excellent condition.
Solution: Software guided workflows both guide and record that all maintenance has been properly performed. Employee accountability is also recorded.
Benefits: 5-Star experience is maintained.Expensive on site service an repairs are reduced or eliminated. Higher resale value of equipment at end of life.
Repairs:
Same as inspections
Inventory Management:
Needs: Status of equipment needs to be tied into site inventory. Location of equipment needs to be known at all times.
Solution: Inventory Dashboard: Status of equipment is integrated into site inventory management. Property location, physical location in the property, movement of equipment, history of movements is all recorded in system.
Benefits: Location knows exactly where all equipment is at all times and the status of all equipment at all times. Dashboard can also filter down to specific Types and Models. This information is 100% essential!, so button click export/download available to managers.
Recurring Billing changes:
Needs: Separate delivery and billing addresses.
Problem: It is very common for Jane Doe to rent equipment and use John Does card to pay for it.
Solutions: We collect and maintain both. Customer service page makes this simple to change either when needed.
Benefits: Maintaining recurring billing is either automatic, or easily painted from customer service page.
Recurring Billing Continuity and Collections:
Needs: Recurring billing has to be monitored and maintained for changes and collections.
Problems: OTS recurring systems are designed to remove access if successful billing fails. With durable goods, the customer has
Solutions: System doesn't suspend or cancel billing. Instead if billing fails it goes directly into collections mode: credit card update and collections emails and texts. The system also monitors delinquency and alerts Location manager equipment after automated collections period has expired and phone calls need to be made or equipment needs to be picked up.