Big Rentals Software Customer Support Dashboard and CRM
Customer Service!
Customers First, Last, and Always!
Big Rentals Software client FitDel, in Austin Texas, has achieved a 5-Star Rating across multiple platforms including 90+ 5-star reviews on Google and an A+ rating on BBB.
Customer Relationship Manager designed for Rentals
Needs: Rentals require a specific set of functionality and information.
Solution: Big Rentals Software maintains provides everything you need to service your customer's needs all on one page.
Benefits: Instant access to information and the ability to service a customer's needs immediately provides an unparalleled level of customer service.
Customer Types
Needs: Your site needs to be able to deal with different customer types: Residential, Comercial, Events, Short Term
Solution: Big Rentals Software provides you with the flexibility to offer multiple tiers of rental pricing depending on the length of the contract, as well as customer type and custom delivery charges for each type. As well as maintaining the ability to offer different products to each customer type.
Benefits: Transparent pricing means makes for easier conversions and complete signed contracts at the time of checkout. There's no wasted time having to follow up to quote delivery, inventory availability, or generating quotes.
Scheduling & RDI - Required Delivery Information
Needs: It's essential to be able to schedule delivery and installation with a customer and be able to get the correct information up front to ensure successful delivery and installation.
Solution: Big Rentals Software has Required Delivery Information forms integrated into the scheduling page. These RDI forms are customizable for each product type, ensuring a smooth delivery and installation. Big Rentals Software then follows up with emails for you and your customer to confirm the delivery date and time.
Benefits: 5-Star customer service and everyone knows what's happening and when. Finding out a customer's location you're trying to install a piano up a spiral staircase isn't going to make anyone happy.
Complete Initial Payment
Needs: Initial billing is the first month's rent + delivery cost + deposit(if applicable) + taxes. Unlike traditional Recurring payment solutions designed to deliver discounts, Big Rentals Software payment solution is designed from the ground up for your service area, deliveries, and special handling charges.
Solution: Big Rentals Software calculates initial payment, including the first month's rent, delivery fee, deposit if applicable, and all taxes. This amount is collected at checkout. For circumstances where one-time special handling charges are deemed necessary, they are included as well when using the Employee Order Form.
Benefits: Guarantees fully transparent pricing at the time of checkout. Enables complete contracts. Enables you to collect a complete payment at the time of checkout without having to follow up with the customer for additional payments or deposits before delivery. This is essential for a friction-free rental. Customers hate surprise charges after checkout.
Recurring Billing for Large Products and/or Products that Require Special Handling
Needs: For large products requiring delivery, it's essential recurring billing is the opposite of traditional recurring billing systems. Recurring billing systems designed for Digital or Box recurring subscriptions are designed to "remove access" to a service if payment is not received. With Product Subscription Rentals the customer has the product. Suspending or Canceling subscription results in disaster. You've lost track of the payment, the customer, and the rental subscription.
Solution: Big Rentals Software was built from the ground up for rental subscriptions. Late payments result in automatic collections emails and texts, and notification emails for your business.
Recurring Billing Management
Needs: Monitoring your customers' payments, updating payment methods, managing whos paying, and updating billing addresses, are all essential activities. As well as Adding, Editing, and Removing Products all need to be available to employees and customers.
Solution: Big Rentals Software was built from the ground up for rental subscriptions. All billing actions, including one-time charges, late fees, and repair fees are available on the Customer's Customer Service page. Further, customer on contact, customer/product(s) location, customer billing information, billing address, and payment method are all tracked and maintained independently in the database and fully integrated on their customer service page.
Benefits: You can always quickly access the Customer Service page and provide whatever customer service your customer requires. Of equal importance, you always know where your products are and who's paying. Quick Example: John Doe rents a product using his spouse Jane Smith's credit card. The delivery address is different from the PO Box used for their credit cards. With Big Rentals software there are ZERO problems with the order And ZERO problems finding their Customer Service page and handling any customer service in the future. This scenario is just about impossible to figure out later if you have multiple software products for recurring billing, inventory management, and customer service.
Complete Integration of Contracts, Billing Management, and Inventory Management
Needs: Everything regarding customers, products, and billing has to be connected.
Big Rentals Software is completely integrated into a single system.Solution: Big Rentals Software integrates everything happening with a rental on a single customer service page.
Benefits: You'll never lose track of a missed payment, your customer, or your rental products.
Automated Collections
Needs: Everyone misses a payment on occasion or loses a credit card, or needs to update a credit card. Your business needs to be aware of this immediately and collections need to begin promptly.
Solution: Big Rentals Software has automated email and text messages if a customer misses a payment and provides them with a secure link to update their payment information. Emails and texts are customizable to fit your brand. There are also multiple contacts based on the number of days a payment has been missed.
Benefits: Collections are automated and you get your rent in a timely fashion. This is a massive time and money savings for your business. For your customer, the process is convenient and devoid of the embarrassment associated with traditional collections.
Manual Collections
Needs: Your business needs to be aware of when collections need to be taken to the next level.
Solution: Big Rentals Software automatically notifies your business when collections need to be taken to the next level. Phone calls, arranging pickup of products, late fees, early termination fees, etc. From 1-day to 7 days you and your customer are notified of a missed payment. From 7-14 days you and your customer are notified of past due status and that late payment fee is now due. After 14 days your and your customer are notified that products will need to be scheduled for pickup and early termination fees will be applied if payment is not updated immediately. At 3 weeks you and your customer will be notified that pickup of products now needs to be scheduled and early termination fees are applicable.
Benefits: Collections don't slip through the cracks and/or stretch on until you can't reasonably recover payments and late fees that are due.
Complete Rental Cycle Tracking
Needs: Everyone needs to be on the same page as to what's happening with the Rental Cycle
Solution: Big Rentals Software's Customer Service page tracks each product associated with a customer's order. Order, Prep / Assigned, Delivery, Pickup, and Returned to Inventory are all displayed in a simple dashboard on the customer service page.
Benefits: Better customer service and logistics. Owners, managers, and customer service all have instant access to all aspects of a rental cycle for every customer and order.
Editing Rentals and Orders
Needs: Customers change their minds, they get upsold on products, products are added or deleted, customers order more products after the initial delivery, and they decide they want a different product or don't need a product after delivery.
Solution: Big Rentals Software's Customer Service page enables you to perform all these operations including updating billing, scheduling deliveries and pickups, and managing contracts and inventory from a single customer service page.
Benefits: Exceptional customer service and the ability to manage customer expectations on the fly. With full systems integration, it's a simple operation on a single page.